Terms of Service

Part A — Application, notices and who we are

1. Application of these Terms

The website veloshealthus.com (the "Site") is owned and operated by Velos Health LLC, a Nevada limited liability company ("Velos Health," "Velos," "we," "our," or "us"), with its mailing address at 732 S 6th St #5696, Las Vegas, NV 89101. For purposes of these Terms of Service ("Terms"), "you" or "your" means the person accessing the Site and any person who allows others to provide information about themselves to us.

Through the Site we offer: (i) information about weight management and related health topics; (ii) the opportunity to complete a medical questionnaire and be connected with a licensed healthcare provider for evaluation; (iii) arrangement of pharmacy fulfillment and delivery where a provider issues a prescription; (iv) administrative and technology support for scheduling, messaging and record-keeping; and (v) subscription plans under which the foregoing are provided for a fixed period (collectively, the "Services").

These Terms are a binding agreement between you and us. By accessing the Site, creating an account, completing a questionnaire, or purchasing a plan — whether or not you complete a transaction, and whether you do so on the Site or by telephone, email or otherwise — you agree to these Terms. If you do not agree, do not access or use the Site or the Services.

Your use of certain Services may also be governed by additional agreements, including the terms and privacy practices of the telehealth platform and the pharmacies that fulfill prescriptions. Those are separate documents and we do not control them.

We may change the content of the Site at any time, and we may change, update, add to or remove provisions of these Terms by posting updated Terms on the Site with a revised effective date. We will make commercially reasonable efforts to notify you of material changes. Changes to Section 22 (arbitration) are governed by that section. By continuing to use the Site after updated Terms are posted, you agree to the then-current Terms.

2. Important notices — please read

VELOS HEALTH DOES NOT PRACTICE MEDICINE AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. Clinical services are provided by independently licensed healthcare providers who exercise their own professional judgment. We arrange access to those providers and to pharmacy fulfillment; we do not direct or control their clinical decisions.

IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM. Do not use the Site, the patient portal, or any messaging feature to report an emergency. We do not monitor communications for emergencies and may not respond in time.

PURCHASING A PLAN DOES NOT GUARANTEE THAT YOU WILL RECEIVE A PRESCRIPTION. A provider may decline to prescribe, may prescribe something other than what you expected, or may determine that the Services are not appropriate for you. See Section 8.

MANDATORY ARBITRATION AND CLASS ACTION AND JURY TRIAL WAIVER. These Terms contain a binding arbitration provision and a waiver of class actions and jury trials. Except for the disputes described in Section 22 or where prohibited by law, you and we agree that disputes will be resolved by individual arbitration, and you waive your right to participate in a class action or class-wide arbitration. You may opt out of arbitration within 30 days as described in Section 22.

3. Who we are and who provides your care

Velos Health is a telehealth company. We are not a pharmacy and we are not a medical practice.

• Clinical care is provided by licensed healthcare providers affiliated with an independent professional entity. The provider who evaluates you determines the scope of diagnosis, treatment and care.
• Technology and care coordination are supplied by a third-party telehealth platform, which hosts the patient portal, the questionnaires and provider messaging.
• Medication is compounded and dispensed by licensed pharmacies, which ship directly to you.

These are independent parties. We are responsible for our own acts and omissions and for the obligations we undertake in these Terms. We do not control, and are not responsible for, the independent clinical judgment of any provider or the pharmacy practice of any pharmacy. Nothing in this section limits any right you have under applicable law.

Part B — Eligibility, accounts and access

4. Eligibility

To use the Services you must:

1. Be at least 18 years of age;
2. Be physically located in a state where Velos offers the Services at the time of your consultation and at the time of each refill (see Section 5); and
3. Provide accurate, current and complete information about yourself, including your medical history, current medications, allergies, and pregnancy or nursing status.

Velos does not decide whether treatment is appropriate for you. That is a clinical determination made by the licensed provider who reviews your intake. Meeting the requirements above allows you to complete an intake; it does not mean you will be approved for treatment or receive a prescription, and it does not create a physician-patient relationship.

The Services are not available to anyone under 18, and the Site is not directed to children. We do not knowingly collect information from children under 13.

5. State availability

The Services are available only in the United States, and only in those states where Velos, the treating provider and a dispensing pharmacy are all appropriately licensed. The list of states where the Services are available is published on the Site and may change without notice. Availability is determined by your physical location at the time of each consultation and each refill, not by your billing address.

If you move to a state where the Services are not available, or where the pharmacy serving you is not licensed, we may be unable to continue serving you. Section 13 governs what happens to a plan in that circumstance.

6. Your account

To access the Services you will be asked to register and provide certain information. It is a condition of your use of the Site that all information you provide is correct, current and complete, and that you have the authority to provide it.

If you choose or are given a username, password or other credential, you must treat it as confidential and must not disclose it to anyone. Your account is personal to you. You agree not to give any other person access to the Site using your credentials, and you are responsible for any activity under your account, whether or not you authorized it.

Notify us immediately at info@veloshealthus.com of any unauthorized use of your credentials or any other breach of security. Sign out at the end of each session, and take particular care when using a public or shared device.

7. Access to the Site

We may withdraw or amend the Site, the Services and the Materials (defined in Section 17) in our discretion. We will not be liable if the Site is unavailable for any period. We may restrict access to parts of the Site, or the entire Site, including to registered users.

We may disable any username, password or identifier at any time if, in our reasonable opinion, you have violated these Terms. Where we do so and you have an unused balance on a plan, Section 13 governs what you are owed.

You are responsible for making the arrangements necessary to access the Site, and for ensuring that anyone accessing the Site through your internet connection is aware of and complies with these Terms.

Part C — Care, prescriptions and fulfillment

8. The telehealth relationship and its limitations

You understand and agree that telehealth may not be appropriate for every health need or every situation, and may not substitute for an in-person examination. A provider evaluating you remotely does not have the benefit of a physical examination and may not be aware of facts that would affect a diagnosis or treatment recommendation. State law may also limit a provider's ability to prescribe certain medications without an in-person examination.

To reduce this risk, you agree to provide complete and accurate information and to discuss all diagnosis and treatment options with your provider. You acknowledge and accept that:

1. Any diagnosis you receive may be limited and, in some cases, provisional;

2. The Services are not intended in all cases to replace a full medical evaluation or an in-person visit;

3. Your provider may lack information usually obtained through a hands-on examination; and

4. The absence of a physical examination may affect a provider's ability to diagnose a condition, disease or injury.

You should maintain a relationship with a primary care provider. We encourage you to share your treatment with them.

9. No guarantee of a prescription

The provider who reviews your intake exercises independent clinical judgment. That provider — not Velos — decides whether treatment is appropriate, what to prescribe, at what dose, and for how long. A provider may decline to prescribe, may prescribe something other than what you anticipated, or may ask for further information before deciding.

You are not charged unless a provider prescribes. Checkout does not collect payment. We place a $0 authorization hold on your card to verify it. If a provider determines that treatment is not appropriate and does not issue a prescription, the hold is released automatically and you are not charged for medication.

A provider may also discontinue treatment at any point for medical reasons. Section 14 governs what you are refunded if that happens.

10. Prescriptions, pharmacy fulfillment and shipping

Where a provider issues a prescription, it is transmitted to a licensed pharmacy that compounds and dispenses the medication and ships it to the address you provide. You may not select your pharmacy. Pharmacy assignment depends on your state, the medication and the dose, and we do not switch patients between pharmacies during a course of treatment because formulations differ.

You agree that:

• Medication may be compounded. Compounded medications are prepared by a licensed pharmacy for an individual patient and are not approved by the U.S. Food and Drug Administration. The Site provides further information about what this means.

• Shipping address accuracy is your responsibility. We are not responsible for shipments sent to an incorrect address you provided.

• Medication requires refrigeration and has a limited life once opened. Storage and discard instructions are supplied with every shipment and in the patient portal. Follow them.

• Multi-month plans ship in batches, not monthly. A plan covering several months may arrive in a single shipment containing more than one vial.

• Injection supplies may be dispensed separately or may require a separate prescription in your state.

If a shipment arrives damaged, is lost in transit, or arrives outside its required temperature range, contact us at info@veloshealthus.com within 7 days of delivery and we will arrange replacement at no cost to you.

11. Refills and the reauthorization requirement

A refill is not automatic. Before any refill is dispensed you must complete a refill questionnaire and be reauthorized by a provider. This applies on every plan, including prepaid multi-month plans, and typically occurs every 90 days.

If you do not complete the refill questionnaire, or a provider does not reauthorize treatment, your medication will not ship. Once you complete the questionnaire and a provider reauthorizes, the held order is released and ships. Your plan period does not extend to make up for the delay, and billing continues on its normal schedule.

It is your responsibility to complete refill questionnaires promptly. We will send reminders, but we are not responsible for a gap in therapy caused by a questionnaire you did not complete.

Part D — Plans, billing, cancellation and refunds

12. Plans, pricing and billing

Velos offers plans of 1, 3, 6 and 12 months. Current prices are shown on the Site. Shipping, unlimited messaging and phone access to your provider, resources and the patient portal tracker are included in the plan price at no additional charge.

You are not charged at checkout. We place a $0 authorization hold on your card to verify it. You are charged only after a licensed provider has reviewed your intake, approved treatment and issued a prescription. If no prescription is issued, the hold is released automatically.

By providing your payment details you authorize us and our payment processors to charge your payment method for the plan price plus any applicable taxes once a prescription is issued, and for each subsequent plan period until you cancel. Prices may change, but a change will not affect a plan period for which you have already been charged.

You agree to keep a valid payment method on file. If a charge fails we may suspend the Services until payment is resolved.

13. Auto-renewal

Your plan renews automatically at the end of each plan period until you cancel. The billing cycle depends on the plan you purchased:

• We will send a renewal reminder by email at least 7 days before each renewal, stating the renewal date and the amount.
• You may cancel at any time from your account, or by emailing info@veloshealthus.com.
• Cancelling stops future renewals. It does not cancel an order already sent to the pharmacy, and it does not refund any part of the current period — see Section 14.

Your consent to recurring billing is obtained at checkout, where the renewal terms are disclosed before you provide payment details.

14. Cancellation and refunds

Our full Refunds and Cancellations policy is published on the Site and is incorporated into and forms part of these Terms. The provisions below are the binding core; the policy page carries the procedural detail, including how to submit a request and what evidence we need. If the two ever conflict, these Terms control.

• You are not charged unless a provider prescribes. See Section 9.

• Once your prescription has been sent to the pharmacy, or the pharmacy has begun processing your order, no refund is available. Prescription medication cannot be returned, reused or resold under state and federal pharmacy law. This applies even to medication that is unopened.

• If you cancel, no refund is issued for any part of your plan, including medication that has not yet been fulfilled.

• If your provider discontinues treatment for medical reasons, we refund the medication for any portion of your plan not yet sent to the pharmacy. Medication already sent, being processed, or shipped is not refundable.

• If you do not complete a refill questionnaire on time, billing continues on its normal schedule and your next order is held until you complete the questionnaire and a provider reauthorizes treatment.

• Damaged, lost, incorrectly shipped or temperature-excursed orders are replaced at no cost to you. Contact us within 7 days of delivery.

To request a refund, email info@veloshealthus.com. The Refunds and Cancellations page sets out what to include and our response and processing times.

15. Payment errors

If we charge you in error, tell us at info@veloshealthus.com within 60 days of the charge and we will correct it. Prices and descriptions on the Site may occasionally contain errors; we may correct an error and cancel an order placed at an incorrectly stated price, refunding you in full.

Part E — Communications and use of the Site

16. Electronic communications and consent

By using the Site or the Services you consent to receive electronic communications from us, including notices about fees and charges, transactional information, renewal reminders, refill reminders and information about the Services. You agree that any notice, agreement, disclosure or other communication we send you electronically satisfies any legal requirement that it be in writing.

Clinical communications with your provider take place in the patient portal, which requires you to verify your identity. We will not send protected health information by unsecured email or text.

17. Text messaging

If you provide your mobile number and opt in, we may send you text messages about your account, your shipments, refill reminders and two-factor authentication codes. We do not send marketing or promotional text messages.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Opting out of texts does not opt you out of email, and does not cancel your plan.

We do not sell or rent your phone number, and we do not share it with third parties for their own marketing.

18. Your communications to us

You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and store the content and communications you send us, for the purpose of providing the Services, operating and improving the Site, and meeting our legal and recordkeeping obligations. We do not acquire ownership of what you send us, and this licence does not extend to using your communications for marketing without your separate consent.

Protected health information is governed by our Notice of Privacy Practices and by HIPAA, not by this section.

You represent that you own or control the rights to anything you send us.

19. Reviews and testimonials

If you submit a review, testimonial or other feedback, you grant us the right to publish it, in whole or in part, together with your first name and last initial, unless you tell us otherwise. We do not pay for reviews, we do not publish fabricated reviews, and we do not edit a review in a way that changes its meaning. You may ask us to remove your review at any time.

Reviews must be your own genuine experience and must comply with Section 20.

20. Permitted and prohibited uses

You agree to use the Site only for its intended purpose, in good faith, and in accordance with applicable law. You agree not to use the Site in any way that:

• Alters the Site or its content, or impairs its integrity or operation;

• Is unlawful, harmful, destructive, deceptive or fraudulent;

• Transmits advertisements, solicitations, spam or other unsolicited commercial communications;

• Transmits harmful code or viruses, or attempts to gain unauthorized access to our systems;

• Harvests email addresses or other information from the Site;

• Impersonates any person, misrepresents your identity, or suggests an affiliation with us that does not exist;

• Provides false information about your identity, location, medical history or medications in order to obtain a prescription;

• Resells, diverts or transfers medication obtained through the Services to another person; or

• Transmits content that is defamatory, obscene, discriminatory, threatening, harassing or otherwise objectionable, or that infringes anyone's rights.

We have the right, but no obligation, to monitor the Site. We may terminate your access for conduct we reasonably determine to be inappropriate or disruptive, and we may report suspected illegal activity to law enforcement and cooperate with investigations.

Falsifying information to obtain a prescription is a serious matter. It may constitute a crime, it endangers you, and it will result in immediate termination without refund of any consultation fee.

Part F — Intellectual property and third-party content

21. Proprietary rights

Except as stated in these Terms, we own all right, title and interest in the Site and everything appearing on it, including documents, text, graphics, logos, artwork, trade dress, interfaces, video, images, sounds, photographs, icons, code and the arrangement of all of it (the “Materials”). Some Materials are licensed to us by third parties.

Subject to these Terms, we grant you a revocable, limited, personal, non-exclusive, non-transferable licence to access, view, print and download the Site solely for your personal, non-commercial use. You have no other rights in the Site or the Materials, and you may not modify, copy, reproduce, create derivative works from, reverse engineer or otherwise exploit them. All rights not expressly granted are reserved.

If you breach these Terms this licence terminates automatically and you must destroy any downloaded or printed Materials.

22. Linking to the Site

You may link to the Site in a way that is fair and legal and does not damage our reputation or suggest any association, approval or endorsement without our written consent. You must not frame the Site, deep-link or in-line link to it, or cause it to appear to be part of another site. We may withdraw linking permission at any time.

23. Third-party links and content

The Site may link to websites we do not control. Those sites have their own terms and privacy policies, and your use of them is governed by those documents, not these Terms. We provide links as a convenience and do not verify or take responsibility for the content, services or practices of any third-party site. A reference on the Site to any third-party product, service or organization is not an endorsement.

24. Reliance on information posted

Information on the Site is provided for general information only and does not constitute medical advice. We do not warrant its accuracy, completeness or usefulness, and any reliance you place on it is at your own risk. Content provided by third parties — including other users, contributors and licensors — reflects their views, not ours, and we are not responsible for its accuracy.

Information on the Site about medications, including compounded medications, is general. Your provider's instructions and the information dispensed with your medication take precedence.

25. Copyright complaints

We respect the intellectual property of others. If you believe that content on the Site infringes your copyright, email info@veloshealthus.com and include:

1. Your name, address, telephone number and email address;
2. Identification of the copyrighted work you believe has been infringed;
3. Identification of the material you believe is infringing, and where it appears on the Site;
4. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law; and
5. A statement that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the owner's behalf.

We will review your notice and, where appropriate, remove or disable access to the material. We may remove any content from the Site at any time and for any reason.

Part G — Disclaimers, liability and indemnification

26. Disclaimer of warranties

Your use of the Site is at your own risk. The Materials may contain inaccuracies or typographical errors, and we do not warrant their accuracy or timeliness.

TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT AS OTHERWISE STATED IN THESE TERMS OR ON THE SITE, THE SITE AND THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE AVAILABLE WITHOUT INTERRUPTION, AND WE MAY SUSPEND OR TERMINATE ANY PART OF IT.

Nothing in this section disclaims any warranty or duty that cannot be disclaimed under applicable law, and nothing in it limits the professional obligations of any provider who treats you.

27. Limitation of liability

WE CANNOT GUARANTEE THAT THE SITE WILL BE AVAILABLE AT ALL TIMES. INTERRUPTIONS AND DELAYS IN ACCESSING THE SITE ARE UNAVOIDABLE AND WE DISCLAIM LIABILITY FOR DAMAGES RESULTING FROM THEM.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY, AND THAT OF OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS AND SERVICE PROVIDERS, FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

These limitations do not apply to: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) our gross negligence or willful misconduct; (iv) our obligation to refund amounts owed to you under Section 14; or (v) any liability that cannot be limited under applicable law. Some states do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

28. Indemnification

You agree to indemnify, defend and hold harmless Velos, its affiliates, and their respective directors, officers, employees, agents and contractors from any losses, claims, demands, liabilities, fines, penalties and expenses (including reasonable legal fees) arising from: (i) your breach of these Terms; (ii) your provision of false or incomplete information in connection with the Services, including medical information; (iii) your transfer, resale or diversion of medication obtained through the Services; or (iv) your violation of any law or the rights of a third party.

This section does not require you to indemnify us against our own negligence or misconduct. We may assume the exclusive defence of any matter subject to indemnification, which does not excuse your obligation.

Part H — Disputes

29. Injunctive relief

You acknowledge that we may be irreparably harmed if these Terms are not specifically enforced and that damages would be an inadequate remedy. In the event of a breach or threatened breach by you, we are entitled, without prejudice to any other remedy and notwithstanding Section 30, to seek an injunction without being required to show actual damage or post a bond. Any such proceeding shall be brought in the state or federal courts located in Clark County, Nevada, and you consent to that jurisdiction and venue.

30. Mandatory arbitration and class action and jury trial waiver

Please read this section carefully. It affects your legal rights.

Most concerns can be resolved quickly by contacting us as described in Section 36. If we cannot resolve a dispute, then — except for the injunctive relief described in Section 29, and to the extent permitted by law — you or we may require any dispute, claim or cause of action between us arising out of the Site, the Services or any other dealings between us (whether based in contract, tort, statute, fraud, misrepresentation or any other theory) to be resolved by individual, binding arbitration.

Both parties keep the right to bring a claim in small claims court within that court's jurisdiction, provided the claim remains individual and is not transferred or appealed to a different court. If you are a California resident, you retain the right to seek public injunctive relief in a court of proper jurisdiction.

THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS VERY LIMITED. ARBITRATION WILL BE ON AN INDIVIDUAL BASIS. YOU WAIVE THE RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN A CLASS ACTION, AND THE ARBITRATOR HAS NO AUTHORITY TO CONDUCT CLASS-WIDE, PRIVATE ATTORNEY GENERAL OR MULTIPLE-PARTY ARBITRATION.

The parties agree that use of the Services involves interstate commerce and that this agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. The arbitrator must apply the substantive law of the State of Nevada, applicable statutes of limitations, and recognized claims of privilege.

Arbitration will be administered by the American Arbitration Association under its applicable rules; for a consumer transaction, the AAA Consumer Arbitration Rules apply. Those rules are at adr.org or by calling 1-800-778-7879. Arbitration will be conducted in the county where you reside, or another location reasonably convenient to you as determined by the arbitrator, unless law requires otherwise. Judgment on the award may be entered in any court with jurisdiction.

Costs. If you file the arbitration and this is a consumer transaction, you pay the AAA filing fee only up to what it would cost you to file a lawsuit; we pay any amount above that. All other arbitration fees and expenses are allocated to us under the AAA rules. Each party otherwise bears its own costs and attorneys' fees unless the arbitrator allocates them differently under applicable law.

Amendments. We may amend this arbitration agreement only on advance notice to you. An amendment will not apply to any claim already filed before its effective date.

Severability. If any part of this section is invalid, the rest remains in force — except that if the class action waiver is held invalid, this entire arbitration section is invalid, and the remaining Terms stay in effect. This section survives termination of your use of the Site and the Services.

31. Your right to opt out of arbitration

You may reject this arbitration agreement within 30 days of first accepting these Terms by emailing info@veloshealthus.com with the subject line "Rejection of Arbitration Provision" and including your name and the email address on your account. Opting out will not affect your access to the Services or any other part of these Terms.

Part I — General provisions, state notices and contact

32. Federal and state law

The Site is operated from the United States and is intended for U.S. residents only. It is not approved for distribution outside the United States. When using the Site you must obey all applicable federal, state and local law.

33. State notices

The notices below are required by the states named. Further state-specific disclosures relating to telehealth care are set out in our Informed Consent for Telehealth Services, which covers every state in which such a disclosure is required.

California. Medical doctors are licensed and regulated by the Medical Board of California, (800) 633-2322, mbc.ca.gov. Complaints may be filed online at mbc.ca.gov or by mail to Medical Board of California, Central Complaint Unit, 2005 Evergreen Street, Suite 1200, Sacramento, CA 95815.

Kansas. It is unlawful for any person not licensed under the Kansas Healing Arts Act to open or maintain an office for the practice of the healing arts in this State. This office is maintained under the authority of a person licensed to practice the healing arts in Kansas. Questions may be directed to the Kansas State Board of Healing Arts, 800 SW Jackson, Lower Level-Suite A, Topeka, KS 66612, (785) 296-7413, ksbha.org.

Oregon. Complaints about physicians and other licensees of the Oregon Medical Board may be reported to the Oregon Medical Board, Investigations Manager, 1500 SW 1st Ave. #620, Portland, OR 97201, (971) 673-2702, oregon.gov/omb.

Texas. Complaints about physicians and other licensees of the Texas Medical Board may be reported to the Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, TX 78768-2018. Assistance is available at 1-800-201-9353, tmb.state.tx.us. Las quejas sobre médicos pueden presentarse en la misma dirección para ser investigadas.

Open Payments. The federal Physician Payments Sunshine Act requires that information about payments of value over ten dollars from manufacturers of drugs, medical devices and biologics to physicians and teaching hospitals be made public. The database is at openpaymentsdata.cms.gov.

34. Privacy

Our Privacy Policy explains how we handle information collected through the Site. Our Notice of Privacy Practices explains how protected health information is used and disclosed, and your rights under HIPAA. Both are published on the Site. The Privacy Policy is not part of these Terms.

35. Other terms

Entire agreement. These Terms, together with any document expressly incorporated into them, constitute the entire agreement between you and us about the Site and the Services, and supersede all prior communications and proposals.

Severability. If any provision is found void, against public policy or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable, or struck if it cannot be, and the remainder of these Terms will survive.

Survival. The following survive termination: Sections 14 (refunds, as to amounts owed), 18, 21, 24, 26, 27, 28, 29, 30, 31 and 35.

Governing law and venue. These Terms are governed by the laws of the State of Nevada, excluding its conflicts of law rules. Except as provided in Sections 29 and 30, any dispute shall be subject to the exclusive jurisdiction and venue of the state and federal courts of Clark County, Nevada.

Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets, on notice to you.

No waiver. Our failure or delay in exercising any right does not waive that right or any other.

Headings. Headings are for convenience and do not affect interpretation.

Typographical errors. The Site may contain technical inaccuracies or typographical errors. We try to keep it accurate but do not warrant that it is error-free.

Effective date. These Terms are effective as of October 30, 2026 and were last updated on that date.

36. How to contact us

Questions about these Terms, your account, a shipment or a refund:

Velos Health LLC 732 S 6th St #5696 Las Vegas, NV 89101 info@veloshealthus.com (978) 737-8916 Monday to Friday, 8:00 a.m. to 5:00 p.m. Pacific Time

Clinical questions should be directed to your provider through the patient portal, not to this address.

In an emergency, call 911.