Shipping Policy

After a licensed clinician issues a prescription, the pharmacy typically processes the order within 1–2 business days. Tracking information is emailed once the shipping label is created. Carrier movement may not begin immediately after label creation.

Standard tracked shipping is free and generally arrives within 2–5 business days after the pharmacy ships the medication. Delivery times are estimates and are not guaranteed. Expedited options may be offered at checkout. We ship only within U.S. states where we are licensed, and we cannot ship to P.O. boxes for temperature-sensitive orders or to international addresses.

Temperature-sensitive medications ship in insulated packaging with coolant. Refrigerate promptly on arrival per the enclosed instructions. If the package arrives warm or the coolant is fully thawed, do not use the medication — contact support for a free replacement.

Carrier delays, severe weather and holidays can affect delivery. If tracking shows no movement for 3 business days, or a package is marked delivered but missing, contact info@veloshealthus.com and we will investigate and replace where appropriate.

You are responsible for providing a complete, accurate shipping address. Orders returned as undeliverable due to an incorrect address may require a new order.

Packages are plain and do not disclose their contents. Some shipments require an adult signature.